Level 4 NVQ Diploma in Business Administration
In the mandatory units, all learners will cover the essentials of resolving administrative problems, managing the work of an administrative function, communication and managing personal and professional development.
There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: procurement, collaborating with other departments, leading meetings, innovation, managing business risk, customer service, conflict management, managing individual and team performance, quality audits, equality of opportunity, diversity and inclusion, recruitment, networking, encouraging learning and development, presentations, business documents, budgets, managing information and knowledge, negotiation, events, projects, contracts, environmental sustainability, business performance, operational change and plans, business processes, business travel or accommodation, relationships with stakeholders, optimising the use of technology, business continuity plans and processes and managing office facilities.
Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.
This qualification is the competence component of the Higher Apprenticeship in Business and Professional Administration.
Learners who achieve this qualification can progress to the Level 4 Diploma in Business and Administration, which forms the technical certificate component of the apprenticeship. They can also progress to a variety of other apprenticeship qualifications using credits achieved as there is an overlap of units, including the Level 5 NVQ Diploma in Management and Leadership. Learners who have already achieved the Level 3 Diploma in Business Administration can progress to this qualification using credits already achieved.
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